Field report · all stores · beauty · 3 errands

Can an AI agent shop at Milk Makeup?

wobbled  Some errands survived. The ones that didn't are below, step by step, up to the moment they stopped making progress.

Milk Makeup passed 1 of 3 shopping-agent errands in Coalbird's audit: the agent could not find the returns policy (gave up after 13 steps); the agent could not get the item into the cart (gave up after 10 steps).

Errand one — find the product

“Find Hydro Grip primer and report its price.”

done

4 steps

final URL https://milkmakeup.com/products/hydro-grip-hydrating-face-primer?variant=41249136804025 matched **/products/**

trace · preview
  1. 01 Initial navigation
  2. 02 Click the Hydro Grip Hydrating Primer product link (index 9146) to open its product pag…
  3. 03 Click the Hydro Grip Hydrating Primer product link (index 9146) to open its product pag…
  4. 04 Finish the task by reporting the product price and page URL to the user.

Errand two — find the returns policy

“How many days do customers have to return an item?”

failed — never got there

13 steps · ended on /

final URL https://milkmakeup.com/ did not match **return**

trace · preview
  1. 01 Initial navigation
  2. 02 Search the current page for occurrences of the word 'return' to find a returns policy l…
  3. 03 Search the current page for the word 'returns' to find a link or section for the return…
  4. 04 Search the current page for 'return policy' to find the link or section that leads to t…
  5. 05 Find and open the site's returns policy (or Customer Service) page and extract how many…
  6. 06 Search the page for 'Customer Service' to find the clickable link/index so I can open t…
  7. 07 List anchor elements on the page to find the interactive index for 'Customer Service' o…
  8. 08 Scroll down to the site's footer to reveal and access the 'Customer Service' / 'Returns…
  9. 09 Locate the cookie banner controls and enumerate footer links (anchor/button elements) s…
  10. 10 Find and click the cookie banner's 'Accept' button to dismiss the banner so footer link…
  11. 11 Locate the interactive index for the cookie banner 'Accept' button by listing button el…
  12. 12 Find the numeric index for the cookie banner's 'Accept' button and click it to dismiss …
  13. 13 If further steps were allowed: locate and click the cookie banner's Accept (or Decline/…
Milk Makeup page where the agent's errand stalled — the last screen before it stopped
The last thing the bird saw before it stopped.

Errand three — add it to the cart

“Put Hydro Grip primer in the cart and prove it's there.”

failed — got there, then lost it

10 steps · ended on /checkouts/cn/hWNFUwdWD476MHxo6lmBdmGh/en-us

final URL https://milkmakeup.com/checkouts/cn/hWNFUwdWD476MHxo6lmBdmGh/en-us?_r=AQABENY8QuDfXLaJ_11eAnTFOgzx72yXMbXYXTjrRoo4O50&auto_redirect=false&edge_redirect=true&skip_shop_pay=true&_su_rec=234crJBUqhY-AH4pDQGuAqGZnuCoBeTEQ6faAyNLxLXgMnp4aOVuPROkwLQlbMOlFuhZWD3IHeLb4sX791L_z8ti6A-WvXsW8Dq-9k_x2lGe7L1cHxsMrT7tVNwRNSkTgOSlQIhvqqyd8e_HI3em_G8iNb4 did not match **cart**

trace · preview
  1. 01 Initial navigation
  2. 02 Click the Hydro Grip Hydrating Primer product link (index 9211) to open its product page.
  3. 03 Click the 'Add to Bag' button (index 37941) to add the Hydro Grip primer (Full size by …
  4. 04 Locate and click the cart/checkout button (e.g., 'Check Out' or 'View Bag') to open the…
  5. 05 Locate the site cart/minicart control, open it, and verify the cart contains 'Hydro Gri…
  6. 06 Locate and open the site cart/minicart control and verify that the Hydro Grip Hydrating…
  7. 07 Click the cart control (index 37690) to open the minicart/cart so I can verify the Hydr…
  8. 08 Click the minicart 'Check out' button (index 58315) to open the cart/checkout page and …
  9. 09 Wait for the checkout/cart page to finish loading so I can verify the Hydro Grip item i…
  10. 10 Complete the task by reporting that the Hydro Grip Hydrating Primer (Full) is in the ca…
Milk Makeup page where the agent's errand stalled — the last screen before it stopped
The last thing the bird saw before it stopped.

Same category, different result

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