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Field report · all stores · beauty · 3 errands

Can an AI agent shop at Fenty Beauty?

wobbled  Some errands survived. The ones that didn't are below, step by step, up to the moment they stopped making progress.

Fenty Beauty passed 2 of 3 shopping-agent errands in Coalbird's audit: the agent could not find the returns policy (gave up after 13 steps).

Errand one — find the product

“Find Pro Filt'r foundation and report its price.”

done

7 steps

final URL https://fentybeauty.com/en-be/products/pro-filtr-soft-matte-longwear-foundation-420 matched **/products/**

trace · preview
  1. 01 Initial navigation
  2. 02 Open the site's search dialog by clicking the Search button (index 7143), then wait for…
  3. 03 Type "Pro Filt'r foundation" into the search input (element 82) and wait for predictive…
  4. 04 Find the predictive search result or product card for Pro Filt'r foundation on the page…
  5. 05 Click the Pro Filt'r product result (anchor 25975) to open its product page so I can re…
  6. 06 Confirm the displayed price for the selected (Standard) variant on the product page and…
  7. 07 Report the observed product price to the user and finish the task.

Errand two — find the returns policy

“How many days do customers have to return an item?”

failed — never got there

13 steps · ended on /en-be

final URL https://fentybeauty.com/en-be did not match **return**

trace · preview
  1. 01 Initial navigation
  2. 02 Search the current page for the term "return" to quickly find any visible links or ment…
  3. 03 Scroll to the bottom of the page to reveal the footer and policy links, then search the…
  4. 04 Find the 'Returns' link element index on the page and click it to open the returns poli…
  5. 05 Find the interactive element index and href for the footer 'Returns' link using find_el…
  6. 06 Find the footer 'Returns' anchor element (index and href) using find_elements, then cli…
  7. 07 Find the footer 'Returns' anchor element index and click it to open the Returns/Refunds…
  8. 08 Find the footer anchor element whose text is 'Returns' and click it to open the Returns…
  9. 09 Find the interactive element index for the footer 'Returns' link by searching the page …
  10. 10 Find the footer anchor with text 'Returns' (get its interactive index) and click it to …
  11. 11 Find the interactive element index (and href/text) for the footer 'Returns' link using …
  12. 12 Await user instruction to either (A) use the final remaining step for a best-effort att…
  13. 13 If allowed more steps, identify the exact interactive index of the footer 'Returns' lin…
Fenty Beauty page where the agent's errand stalled — the last screen before it stopped
The last thing the bird saw before it stopped.

Errand three — add it to the cart

“Put Pro Filt'r foundation in the cart and prove it's there.”

done

15 steps

final URL https://fentybeauty.com/en-be?modals=cart-drawer-dialog matched **cart**

trace · preview
  1. 01 Initial navigation
  2. 02 Open the site's search dialog so I can search for 'Pro Filt'r foundation'.
  3. 03 Type "Pro Filt'r foundation" into the search input and wait for predictive results to a…
  4. 04 Find an interactive element (link or product card) that contains "Pro Filt'r" so I can …
  5. 05 Click a Pro Filt'r product link to open its product page (click element [25896]).
  6. 06 Click 'Add to Bag' to add the product to the cart, then open the cart page and confirm …
  7. 07 Navigate to the store's cart page (https://fentybeauty.com/en-be/cart or /cart) to conf…
  8. 08 Search the cart page for the product name "Pro Filt'r" (and related text) to confirm th…
  9. 09 Search the cart page for the exact occurrences of "Pro Filt'r" and nearby context to co…
  10. 10 Search the cart page for "Pro Filt'r" and capture matching text snippets to confirm the…
  11. 11 Search the cart page for "Pro Filt'r" and capture nearby text snippets to confirm the i…
  12. 12 Search the cart page for occurrences of "Pro Filt'r" and capture surrounding text snipp…
  13. 13 Run a page search for "Pro Filt'r" and capture surrounding text snippets to confirm the…
  14. 14 Search the cart page for the literal text "Pro Filt'r" and capture surrounding context …

+ 1 more steps, with a screenshot of each — in the full report.

Same category, different result

All beauty results are in the beauty report.

This page is the snapshot. It is not the report.

The bird can walk your store's journeys weekly and email you the day an errand breaks.

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