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Field report · all stores · beauty · 3 errands

Can an AI agent shop at Kylie Cosmetics?

wobbled  Some errands survived. The ones that didn't are below, step by step, up to the moment they stopped making progress.

Kylie Cosmetics passed 2 of 3 shopping-agent errands in Coalbird's audit: the agent could not find the returns policy (gave up after 9 steps).

Errand one — find the product

“Find a lip kit and report its price.”

done

7 steps

final URL https://kyliecosmetics.com/en-bl/products/velvet-lip-kit?variant=43927612391666 matched **/products/**

trace · preview
  1. 01 Initial navigation
  2. 02 Dismiss the country modal, then search the page for 'lip kit' to find product links.
  3. 03 Open the site search by clicking the Search button so I can enter 'lip kit' and find pr…
  4. 04 Type 'lip kit' into the search input ([5479]) and click the 'lip kit' suggestion ([5522…
  5. 05 Scroll down to reveal the search results and locate product link elements on the page s…
  6. 06 Click the product link at index 13191 to open its product page and then read its displa…
  7. 07 Report the product page URL and the observed price to the user and finish the task.

Errand two — find the returns policy

“How many days do customers have to return an item?”

failed — got there, then lost it

9 steps · ended on /en-bl/pages/faq

final URL https://kyliecosmetics.com/en-bl/pages/faq did not match **return**

trace · preview
  1. 01 Initial navigation
  2. 02 Dismiss the region modal by clicking 'stay on this site' (element 340), then search the…
  3. 03 Search the visible page for the word 'return' to locate the returns/returns policy link.
  4. 04 Search the current page for occurrences of the word 'return' to locate a link to the re…
  5. 05 Search the page for occurrences of 'returns', 'return policy', and 'refund' to find a l…
  6. 06 Scroll to the bottom of the homepage to reveal the footer and then list footer links to…
  7. 07 Click the FAQ link ([316]) to open the FAQ page and look for the store's return window …
  8. 08 Click the FAQ accordion button 'Do you offer returns?' (index 6114) to reveal the answe…
  9. 09 Report the findings to the user: state the store's returns policy and the return window…
Kylie Cosmetics page where the agent's errand stalled — the last screen before it stopped
The last thing the bird saw before it stopped.

Errand three — add it to the cart

“Put a lip kit in the cart and prove it's there.”

done

11 steps

final URL https://kyliecosmetics.com/en-bl/cart matched **cart**

trace · preview
  1. 01 Initial navigation
  2. 02 Click the modal's 'stay on this site' button to dismiss it, then search the page for in…
  3. 03 Click the site's search button (element [177]) to open the search input, then search fo…
  4. 04 Type 'lip kit' into the search input ([5451]) and wait for suggestion results to appear…
  5. 05 Click the 'lip kit' search suggestion (interactive element 5494) to open a relevant pro…
  6. 06 Scroll down the search results page to reveal product cards so I can open a product page.
  7. 07 Click the Add to cart button for a visible lip kit (index 13109), then open the cart (i…
  8. 08 Click the cart button (element 5907) to open the cart page or overlay so I can confirm …
  9. 09 Click the cart link in the cart flyout (element 19640) to open the cart page and confir…
  10. 10 Confirm the cart page contains the added lip kit by searching the page text for the pro…
  11. 11 Report confirmation to the user that the lip kit was added and is present in the cart, …

Same category, different result

All beauty results are in the beauty report.

This page is the snapshot. It is not the report.

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