Field report · all stores · beauty · 3 errands

Can an AI agent shop at Herbivore?

wobbled  Some errands survived. The ones that didn't are below, step by step, up to the moment they stopped making progress.

Herbivore passed 1 of 3 shopping-agent errands in Coalbird's audit: the agent could not find the returns policy (gave up after 10 steps); the agent could not get the item into the cart (gave up after 9 steps).

Errand one — find the product

“Find Emerald face oil and report its price.”

done

7 steps

final URL https://www.herbivorebotanicals.com/products/emerald-hemp-seed-adaptogens-calming-facial-oil?_pos=1&_psq=Emerald+face+oil&_psid=d9b6449c6&_ss=e matched **/products/**

trace · preview
  1. 01 Initial navigation
  2. 02 Open the site search by clicking the search button so I can search for 'Emerald face oil'.
  3. 03 Type 'Emerald face oil' into the search input (index 56) and wait for suggestions to ap…
  4. 04 Click the Emerald product link in the predictive results (element index 15158) to open …
  5. 05 Verify the price text on the product page to confirm the price(s) to report to the user.
  6. 06 Verify the displayed price(s) on the product page by searching the page text for the pr…
  7. 07 Report the confirmed price(s) to the user and finish the task.

Errand two — find the returns policy

“How many days do customers have to return an item?”

failed — got there, then lost it

10 steps · ended on /policies/refund-policy

final URL https://www.herbivorebotanicals.com/policies/refund-policy did not match **return**

trace · preview
  1. 01 Initial navigation
  2. 02 Scroll to the bottom of the homepage and search the page for occurrences of the word "r…
  3. 03 Click the 'Returns' link (index 12688) to open the returns policy page and extract the …
  4. 04 Wait for the Cloudflare security verification to complete and then check the returns po…
  5. 05 Wait for Cloudflare verification to complete on the help center tab, then search the re…
  6. 06 Wait for the Cloudflare security verification to complete on the help center tab, then …
  7. 07 Switch to the main herbivorebotanicals.com tab and click the 'Refund policy' footer lin…
  8. 08 Click the 'Refund policy' footer link (index 12964) on the main site to open the refund…
  9. 09 Confirm the exact return window phrase on the Refund Policy page and report the number …
  10. 10 Report the return window to the user and finish the task.
Herbivore page where the agent's errand stalled — the last screen before it stopped
The last thing the bird saw before it stopped.

Errand three — add it to the cart

“Put Emerald face oil in the cart and prove it's there.”

failed — got there, then lost it

9 steps · ended on /products/emerald-hemp-seed-adaptogens-calming-facial-oil

final URL https://www.herbivorebotanicals.com/products/emerald-hemp-seed-adaptogens-calming-facial-oil?_pos=1&_psq=Emerald&_psid=a21e8a16d&_ss=e did not match **cart**

trace · preview
  1. 01 Initial navigation
  2. 02 Open the site search by clicking the search button (index 4837) and wait for the search…
  3. 03 Type 'Emerald face oil' into the search input (index 55) and wait for suggestions to ap…
  4. 04 Clear the current search input, then search for the broader term 'Emerald' to look for …
  5. 05 Open the EMERALD Hemp Seed + Adaptogens Calming Facial Oil product page by clicking its…
  6. 06 Click 'Add to cart' for the Emerald facial oil, then open the cart to confirm the item …
  7. 07 Open the cart by clicking the cart button (index 25329) and confirm the Emerald facial …
  8. 08 Confirm and report to the user that the Emerald facial oil is present in the cart (as s…
  9. 09 Finish and report confirmation to the user that the Emerald facial oil (50 ml) is prese…
Herbivore page where the agent's errand stalled — the last screen before it stopped
The last thing the bird saw before it stopped.

Same category, different result

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