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Field report · all stores · beauty · 3 errands

Can an AI agent shop at Glossier?

wobbled  Some errands survived. The ones that didn't are below, step by step, up to the moment they stopped making progress.

Glossier passed 1 of 3 shopping-agent errands in Coalbird's audit: the agent could not find the returns policy (gave up after 6 steps); the agent could not get the item into the cart (gave up after 4 steps).

Errand one — find the product

“Find Cloud Paint blush and report its price.”

done

3 steps

final URL https://www.glossier.com/en-be/products/cloud-paint?variant=46178049687797 matched **/products/**

trace · preview
  1. 01 Initial navigation
  2. 02 Click the Cloud Paint product link (index 2823) to open its product page and verify the…
  3. 03 Report the product price to the user and finish the task.

Errand two — find the returns policy

“How many days do customers have to return an item?”

failed — never got there

6 steps · ended on /en-US

final URL https://help.glossier.com/en-US#article-710884 did not match **return**

trace · preview
  1. 01 Initial navigation
  2. 02 Scroll to the bottom of the page to reveal the footer and links, then search the page f…
  3. 03 Click the 'Returns & exchanges' footer link (element [4226]) to open the returns/help p…
  4. 04 Click the 'Returns & Exchanges' link (element [7882]) to open the returns policy conten…
  5. 05 Click the 'What's your return policy?' FAQ button (element [7913]) to expand it and rea…
  6. 06 Report the exact return window and policy wording to the user and finish the task.
Glossier page where the agent's errand stalled — the last screen before it stopped
The last thing the bird saw before it stopped.

Errand three — add it to the cart

“Put Cloud Paint blush in the cart and prove it's there.”

failed — got there, then lost it

4 steps · ended on /en-be/products/cloud-paint

final URL https://www.glossier.com/en-be/products/cloud-paint?variant=46178049687797 did not match **cart**

trace · preview
  1. 01 Initial navigation
  2. 02 Open the Cloud Paint product page by clicking the product link at index 2736.
  3. 03 Click the 'Add to bag' button to add Cloud Paint (default shade Puff) to the cart, then…
  4. 04 Report confirmation to the user that Cloud Paint (shade Puff) is present in the cart an…
Glossier page where the agent's errand stalled — the last screen before it stopped
The last thing the bird saw before it stopped.

Same category, different result

All beauty results are in the beauty report.

This page is the snapshot. It is not the report.

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