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Field report · all stores · beauty · 3 errands

Can an AI agent shop at ColourPop?

wobbled  Some errands survived. The ones that didn't are below, step by step, up to the moment they stopped making progress.

ColourPop passed 1 of 3 shopping-agent errands in Coalbird's audit: the agent could not find the returns policy (gave up after 6 steps); the agent could not get the item into the cart (gave up after 0 steps).

Errand one — find the product

“Find Super Shock eyeshadow and report its price.”

done

7 steps

final URL https://colourpop.com/products/frog?category=1 matched **/products/**

trace · preview
  1. 01 Initial navigation
  2. 02 Click the site's search control (element [178]) to reveal the search input so I can sea…
  3. 03 Enter "Super Shock eyeshadow" into the search input (index 42) and submit the search (c…
  4. 04 Scroll down to reveal the product grid so I can click a product and open its product pa…
  5. 05 Click the product link at index 91111 to open the Super Shock Shadow (Frog) product pag…
  6. 06 Click the product link at index 91111 (Super Shock Shadow — Frog) to open its product p…
  7. 07 Finish the task by reporting the product price and product page URL to the user.

Errand two — find the returns policy

“How many days do customers have to return an item?”

failed — never got there

6 steps · ended on /pages/customerservice

final URL https://colourpop.com/pages/customerservice?hcUrl=%2Fen-US%2Fflows%2F01JVCZN3HFGQGMQN2DKTTE4J8C did not match **return**

trace · preview
  1. 01 Initial navigation
  2. 02 Scroll to the bottom of the page to reveal footer links and locate the returns policy l…
  3. 03 Click the FAQ link (interactive element [24508]) to find the returns policy and the ret…
  4. 04 Open the 'What is your return policy?' article by clicking element [10] and then locate…
  5. 05 Extract the Customer Care article content to verify there is no time-limited return win…
  6. 06 Report the return window: state that ColourPop provides no return window (all sales fin…
ColourPop page where the agent's errand stalled — the last screen before it stopped
The last thing the bird saw before it stopped.

Errand three — add it to the cart

“Put Super Shock eyeshadow in the cart and prove it's there.”

failed — never got there

0 steps

Same category, different result

All beauty results are in the beauty report.

This page is the snapshot. It is not the report.

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