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Field report · all stores · beauty · 3 errands

Can an AI agent shop at Beardbrand?

wobbled  Some errands survived. The ones that didn't are below, step by step, up to the moment they stopped making progress.

Beardbrand passed 1 of 3 shopping-agent errands in Coalbird's audit: the agent could not find the returns policy (gave up after 13 steps); the agent could not get the item into the cart (gave up after 7 steps).

Errand one — find the product

“Find beard oil and report its price.”

done

4 steps

final URL https://www.beardbrand.com/products/norse-winter-beard-oil matched **/products/**

trace · preview
  1. 01 Initial navigation
  2. 02 Click the Beard Oil link (element 8) to open the beard oil product/category page and th…
  3. 03 Click the Norse Winter Beard Oil product link (element 6126) to open its product page a…
  4. 04 Report the observed product price to the user and finish the task.

Errand two — find the returns policy

“How many days do customers have to return an item?”

failed — got there, then lost it

13 steps · ended on blank

final URL about:blank did not match **return**

trace · preview
  1. 01 Initial navigation
  2. 02 Scroll to the bottom of the Beardbrand homepage and list all anchor elements so I can f…
  3. 03 Search the current page for 'Returns' to locate the exact interactive element index for…
  4. 04 Find the exact interactive element index for the 'Returns & Exchanges' link on the curr…
  5. 05 Click the 'Returns & Exchanges' footer link (interactive element 2385) to open the retu…
  6. 06 Search the FAQs page for occurrences of the word 'return' to locate a specific statemen…
  7. 07 Search the FAQs page for occurrences of the word 'days' to locate a specific return win…
  8. 08 Search the current FAQs page for the word 'days' and capture the surrounding text to fi…
  9. 09 Search the current FAQs page for any numeric return window using a regex that finds pat…
  10. 10 Search the FAQs page for likely numeric indicators and related keywords (e.g., '30', '1…
  11. 11 Scroll further down the FAQs page to reveal more content and search the page for numeri…
  12. 12 Search the web (DuckDuckGo) for Beardbrand's returns policy page to find the explicit r…
  13. 13 Because this is the final step and no tools remain, report findings and mark the task i…
Beardbrand page where the agent's errand stalled — the last screen before it stopped
The last thing the bird saw before it stopped.

Errand three — add it to the cart

“Put beard oil in the cart and prove it's there.”

failed — got there, then lost it

7 steps · ended on /products/norse-winter-beard-oil

final URL https://www.beardbrand.com/products/norse-winter-beard-oil?variant=61499057111410 did not match **cart**

trace · preview
  1. 01 Initial navigation
  2. 02 Click the 'Beard Oil' link (interactive element 1262) to open the beard oil product lis…
  3. 03 Open the Norse Winter Beard Oil product page by clicking the product link (index 6136).
  4. 04 Select the 4 fl oz. size and click 'Add to cart' to add the beard oil to the shopping c…
  5. 05 Click the Add to cart button (index 12142), wait briefly for the site to update, then o…
  6. 06 Click the cart close button to dismiss the cart sidebar and finish the flow (cart item …
  7. 07 Report completion and provide the user the confirmation details that the item is in the…
Beardbrand page where the agent's errand stalled — the last screen before it stopped
The last thing the bird saw before it stopped.

Same category, different result

All beauty results are in the beauty report.

This page is the snapshot. It is not the report.

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