Can an AI agent shop at HOKA?
wobbled Some errands survived. The ones that didn't are below, step by step, up to the moment they stopped making progress.
HOKA passed 1 of 3 shopping-agent errands in Coalbird's audit: the agent could not find the product (gave up after 7 steps); the agent could not get the item into the cart (gave up after 14 steps).
Errand one — find the product
“Find the Clifton 9 running shoe and report its price.”
final URL about:blank did not match **clifton**
- 01 Initial navigation
- 02 Search the web (duckduckgo) for the Hoka Clifton 9 product page (site:hoka.com Clifton …
- 03 Open a new tab and search Google for 'Hoka Clifton 9 price' to locate the Clifton 9 pro…
- 04 Open a new tab and search Bing for 'Hoka Clifton 9 price' to find the product page or a…
- 05 Open a new tab and navigate to Zappos (https://www.zappos.com) to search the site for '…
- 06 Open a new tab and navigate to Running Warehouse to search for 'Clifton 9' as an altern…
- 07 Since automated browsing is blocked, request that the user provide a direct product URL…
Errand two — find the returns policy
“How many days do customers have to return an item?”
final URL https://shop.hoka.com/customer-service/returns matched **return**
- 01 Initial navigation
- 02 Search the web for Hoka's returns policy (official page or a reliable copy) and find th…
- 03 Search Bing for "Hoka returns policy" in a new tab and open the best result (official H…
- 04 Open a new tab and search Google for "Hoka returns policy" and then open the official H…
- 05 Fetch HOKA's site via the text proxy r.jina.ai (https://r.jina.ai/http://www.hoka.com) …
- 06 Attempt to open a likely direct HOKA returns page URL (https://www.hoka.com/en/us/custo…
- 07 Open the Internet Archive snapshots for HOKA's returns page (web.archive.org) and locat…
- 08 Open Wikipedia's Hoka page to look for links or references to HOKA's customer service o…
- 09 Open shop.hoka.com customer-service/returns (or the shop domain's help/returns page) in…
- 10 Report that I could not retrieve the returns window because the site and searches are b…
Errand three — add it to the cart
“Put the Clifton 9 running shoe in the cart and prove it's there.”
final URL about:blank did not match **cart**
- 01 Initial navigation
- 02 Search the web for 'Clifton 9 site:hoka.com' to try to locate a product link or alterna…
- 03 Navigate to Zappos.com in a new tab and attempt to search for 'Clifton 9'.
- 04 Open Amazon in a new tab and search for 'Hoka Clifton 9' to locate a product page I can…
- 05 Attempt to open REI.com in a new tab to search for 'Hoka Clifton 9' as the first recove…
- 06 Ask the user to provide either a direct product URL for the Clifton 9 or choose a prefe…
- 07 Ask the user for a direct product URL for the Clifton 9 or to choose a preferred retail…
- 08 Ask the user to provide a direct Clifton 9 product URL or select a preferred retailer t…
- 09 Ask the user to provide a direct Clifton 9 product URL or select a preferred retailer (…
- 10 Ask the user to provide a direct Clifton 9 product URL or select a preferred retailer (…
- 11 Ask the user to either paste a direct Clifton 9 product URL, pick a preferred retailer …
- 12 Ask the user to either paste a direct Clifton 9 product URL, pick a preferred retailer …
- 13 Ask the user to either paste a direct Clifton 9 product URL, pick one preferred retaile…
- 14 Conclude this attempt and ask the user to provide a direct Clifton 9 product URL or pic…
Same category, different result
- Greats made it out
- Nisolo made it out
- Vessi made it out
- Cariuma keeled over
- Allbirds wobbled
- Rothy's wobbled
All footwear results are in the footwear report.
This page is the snapshot. It is not the report.
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