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Field report · all stores · home · 3 errands

Can an AI agent shop at Casper?

wobbled  Some errands survived. The ones that didn't are below, step by step, up to the moment they stopped making progress.

Casper passed 2 of 3 shopping-agent errands in Coalbird's audit: the agent could not find the product (gave up after 9 steps).

Errand one — find the product

“Find the Casper Original mattress and report its price.”

failed — got there, then lost it

9 steps · ended on /products/original-foam-v1

final URL https://casper.com/products/original-foam-v1?_pos=1&_sid=689b473a7&_ss=r did not match **mattress**

trace · preview
  1. 01 Initial navigation
  2. 02 Click the 'Shop mattresses' link to open the mattress category page and then find the C…
  3. 03 Search the site for "Casper Original" and open the product page from the results to rea…
  4. 04 Find the interactive element for the Original Mattress product on the search results pa…
  5. 05 Find anchor elements whose aria-label contains "Original" to identify the correct eleme…
  6. 06 Click the Original Mattress product link (index 30170) to open the product page and the…
  7. 07 Go back to the search results page so I can click the correct "Original Mattress" produ…
  8. 08 Click the 'Original Mattress' product link (index 52666) to open its product page and t…
  9. 09 Report the product price observed on the Original Mattress product page to the user and…
Casper page where the agent's errand stalled — the last screen before it stopped
The last thing the bird saw before it stopped.

Errand two — find the returns policy

“How many days do customers have to return an item?”

done

6 steps

final URL https://casper.com/pages/returns matched **return**

trace · preview
  1. 01 Initial navigation
  2. 02 Search the current Casper homepage for occurrences of 'return' to find a returns policy…
  3. 03 Run an on-page search for the word 'return' to locate the returns/return policy link an…
  4. 04 Scroll to the bottom of the Casper homepage to reveal footer links so I can find and op…
  5. 05 Click the 'Returns' footer link (element [6341]) to open the returns policy page and ex…
  6. 06 Report the observed return windows from the Casper Returns page to the user.

Errand three — add it to the cart

“Put the Casper Original mattress in the cart and prove it's there.”

done

15 steps

final URL https://casper.com/cart matched **cart**

trace · preview
  1. 01 Initial navigation
  2. 02 Click the 'Shop mattresses' link to open the mattress listings so I can find the Casper…
  3. 03 Scroll down the mattresses collection page to reveal product cards and links so I can f…
  4. 04 Scroll further down the mattresses listing to reveal product cards, then search the pag…
  5. 05 Search the current page for the text 'Original' to locate the Casper Original product c…
  6. 06 Scroll further down the mattresses listing to reveal product cards and then search the …
  7. 07 Scroll further down the mattresses listing to reveal product cards (to bottom of page),…
  8. 08 Scroll the remaining content in scroll element [19190] to the bottom and then search th…
  9. 09 Search the current page for the text 'Casper Original' (and 'Original') to locate the p…
  10. 10 Click the site 'Open search' control to bring up the search input so I can search for '…
  11. 11 Enter 'Casper Original' into the search input and wait for predictive search results to…
  12. 12 Search the current page for occurrences of the word 'Original' to locate a product resu…
  13. 13 Click the 'Original Mattress' search result to open its product page.
  14. 14 Click the 'Add to cart' button for the Original Mattress, then open the cart page to co…

+ 1 more steps, with a screenshot of each — in the full report.

Same category, different result

All home results are in the home report.

This page is the snapshot. It is not the report.

The bird can walk your store's journeys weekly and email you the day an errand breaks.

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