Can an AI agent shop at Warby Parker?
keeled over Not one errand survived. Down the page is exactly where each one died.
Warby Parker failed 3 shopping-agent errands in Coalbird's audit: the agent could not find the product (gave up after 12 steps); the agent could not find the returns policy (gave up after 7 steps); the agent could not get the item into the cart (gave up after 7 steps).
Errand one — find the product
“Find the Percey eyeglasses frame and report its price.”
final URL about:blank did not match **percey**
- 01 Initial navigation
- 02 Open a new tab and search DuckDuckGo for "Warby Parker Percey frame price" to locate th…
- 03 Open a new tab and search Bing for 'Warby Parker Percey frame price' to locate the prod…
- 04 Open the Warby Parker Percey product page by navigating to a likely URL (https://www.wa…
- 05 Open the Internet Archive (Wayback Machine) snapshots for the Warby Parker Percey produ…
- 06 Ask the user whether to (A) retry Warby Parker later, (B) search other retailers/resell…
- 07 Ask the user whether to (A) retry Warby Parker later, (B) search other retailers/resell…
- 08 Ask you whether to (A) retry Warby Parker later, (B) search other retailers/resellers f…
- 09 Ask whether you want me to (A) retry Warby Parker later, (B) search other retailers/res…
- 10 Ask you which option to proceed with: (A) retry Warby Parker later, (B) search other re…
- 11 Ask you which approach to take: (A) retry Warby Parker now, (B) search other retailers/…
- 12 Provide the user with a consolidated report of what was attempted, why the price couldn…
Errand two — find the returns policy
“How many days do customers have to return an item?”
final URL about:blank did not match **return**
- 01 Initial navigation
- 02 Search the web (DuckDuckGo) for Warby Parker's return policy and open the official help…
- 03 Search Bing for 'Warby Parker return policy' and open the official support/help page fr…
- 04 Open the Warby Parker Help center by navigating to https://help.warbyparker.com to loca…
- 05 Open the Internet Archive (web.archive.org) for archived copies of Warby Parker's site …
- 06 Open Warby Parker's Wikipedia page in a new tab and look for any mention of the company…
- 07 None — the user terminated the agent and only the done action is available; recommend u…
Errand three — add it to the cart
“Put the Percey eyeglasses frame in the cart and prove it's there.”
final URL about:blank did not match **cart**
- 01 Initial navigation
- 02 Search the web (DuckDuckGo) for Warby Parker Percey frame product pages or direct produ…
- 03 Search the web for Warby Parker Percey frame product page (use Bing) and open any relev…
- 04 Search the web (DuckDuckGo) for 'Warby Parker Percey frame Percey eyeglasses' to find a…
- 05 Open a likely direct product URL for the Warby Parker Percey frame in a new tab so I ca…
- 06 Open the Wayback Machine snapshots for the Percey product URL to try to retrieve a cach…
- 07 Report that the site is inaccessible and I cannot complete adding the Percey frame to t…
This page is the snapshot. It is not the report.
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