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Field report · all stores · apparel · 3 errands

Can an AI agent shop at True Classic?

keeled over  Not one errand survived. Down the page is exactly where each one died.

True Classic failed 3 shopping-agent errands in Coalbird's audit: the agent could not find the product (gave up after 10 steps); the agent could not find the returns policy (gave up after 8 steps); the agent could not get the item into the cart (gave up after 16 steps).

Errand one — find the product

“Find a crew neck tee and report its price.”

failed — never got there

10 steps · ended on blank

final URL about:blank did not match **/products/**

trace · preview
  1. 01 Initial navigation
  2. 02 Search DuckDuckGo for 'True Classic crew neck tee' to find the product page and open it.
  3. 03 Search Bing for 'True Classic crew neck tee' in a new tab and open the True Classic pro…
  4. 04 Navigate directly to the True Classic t-shirts/crew-neck collection page to locate a cr…
  5. 05 Reload/navigate to the store collection URL to load page content and reveal product lin…
  6. 06 Navigate to a plausible product URL on trueclassic.com (/products/crew-neck-tee) and ve…
  7. 07 Wait for the page to load, then (re)navigate to https://trueclassic.com/products/crew-n…
  8. 08 Open the True Classic homepage in a new tab and wait for it to load so I can find a cre…
  9. 09 Try one more direct navigation to a plausible crew neck tee product URL on trueclassict…
  10. 10 Ask the user whether they can provide a direct product page URL or permit me to try an …
True Classic page where the agent's errand stalled — the last screen before it stopped
The last thing the bird saw before it stopped.

Errand two — find the returns policy

“How many days do customers have to return an item?”

failed — never got there

8 steps · ended on blank

final URL about:blank did not match **return**

trace · preview
  1. 01 Initial navigation
  2. 02 Open https://www.trueclassic.com in a new tab and wait for the page to fully load, then…
  3. 03 Search DuckDuckGo for the store's return policy page (site:trueclassictees.com OR site:…
  4. 04 Search the web (DuckDuckGo) for True Classic's returns/refund/return policy page, restr…
  5. 05 Search the web (DuckDuckGo) for "True Classic return policy" and open the search result…
  6. 06 Open the alternate domain https://www.trueclassictees.com (new tab) and wait for the pa…
  7. 07 Fetch a raw/text snapshot of trueclassic.com using the text-proxy (https://r.jina.ai/ht…
  8. 08 None (environment terminated tools); user should try the suggested manual steps outside…
True Classic page where the agent's errand stalled — the last screen before it stopped
The last thing the bird saw before it stopped.

Errand three — add it to the cart

“Put a crew neck tee in the cart and prove it's there.”

failed — never got there

16 steps · ended on blank

final URL about:blank did not match **cart**

trace · preview
  1. 01 Initial navigation
  2. 02 Open https://www.trueclassic.com in a new tab and wait for the page to load so I can fi…
  3. 03 Switch to the open trueclassictees.com tab and wait for the page to finish loading so I…
  4. 04 Open the True Classic site in a new tab so the SPA can render and then verify the page …
  5. 05 Search the web for a True Classic crew neck tee product page (using DuckDuckGo) and ope…
  6. 06 Search Bing for a True Classic crew neck tee product page and open a working product pa…
  7. 07 Open https://www.trueclassic.com in a new tab and wait for the page to load so I can fi…
  8. 08 Ask the user whether to retry the True Classic site, try alternative retailers (I can s…
  9. 09 Ask the user whether to (A) retry loading True Classic, (B) search alternative retailer…
  10. 10 Ask the user which option they prefer: (A) retry the True Classic site once more, (B) s…
  11. 11 Ask whether you want me to (A) retry True Classic once more, (B) search an alternative …
  12. 12 Ask the user whether to (A) retry True Classic once more, (B) search an alternative ret…
  13. 13 Ask the user whether to (A) retry True Classic once more, (B) search an alternative ret…
  14. 14 Ask whether you want me to (A) retry True Classic once more, (B) search an alternative …

+ 2 more steps, with a screenshot of each — in the full report.

True Classic page where the agent's errand stalled — the last screen before it stopped
The last thing the bird saw before it stopped.

Same category, different result

All apparel results are in the apparel report.

This page is the snapshot. It is not the report.

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